Tag Archives: onboarding

You’re not as well-known as you thought

Posted on April 19, 2012 by

Years ago at an office holiday party, an employee who had been with the company for a month or two asked the president, “So, Rick, what do you do?” Given that experience at a small company, I wasn’t surprised when … Continue reading →

Posted in Communication, Leadership | Tagged , , , , | 1 Comment

The most expensive call he ever took

Posted on November 8, 2011 by

We drove onto the lot ready to buy a car. So why did we drive off without one? Soon after we sat down to negotiate the deal, the salesman took a personal call and started chatting with his buddy. My … Continue reading →

Posted in Training | Tagged , , , , | Leave a comment

Between a tear and a yawn

Posted on July 7, 2011 by

My assistant burst into tears on her first day at work, and it was my fault. K. had worked for our customer service department for years before applying for the job as an editorial assistant. With her deep understanding of … Continue reading →

Posted in Leadership, Management | Tagged , | 1 Comment