Tag Archives: customer service

Minimize everyone’s wasted time

The following is a guest article by Catherine Ahern, Web editor of Briefings Media Group. The other day I had to go to one of my least favorite places in the world: the Department of Motor Vehicles. To be fair, the … Continue reading

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Shirt-off-my-back customer service

Imagine an employee who literally gives a customer the shirt off his back. That’s exactly what a dispatcher at Parkwest Medical Center in Knoxville did. While on a break, Eric Saye noticed a woman who appeared to be upset, and … Continue reading

Posted in Customer Service, Management | Tagged , , , , | 4 Comments

One simple way to cut email volume in half

I could send half as many messages if the recipients would do one thing: read my email before they reply. In a dash through their inbox, people respond to what they expected my message to say instead of what I … Continue reading

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Prepare your workers to speak up

My daughter led a training session last night. She’s 10. As Girl Scout Juniors, she and a friend had to prepare and deliver a five-part lesson to teach their fellow troop members the requirements for one of their badges. With … Continue reading

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The right ‘No’

A little bakery and café on the main street of my town has quickly become a favorite spot, because of its delicious and beautiful treats and its friendly staff. I’ve enjoyed its sweets, and on a recent Friday the business … Continue reading

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The most expensive call he ever took

We drove onto the lot ready to buy a car. So why did we drive off without one? Soon after we sat down to negotiate the deal, the salesman took a personal call and started chatting with his buddy. My … Continue reading

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