One simple way to cut email volume in half

I could send half as many messages if the recipients would do one thing: read my email before they reply.

In a dash through their inbox, people respond to what they expected my message to say instead of what I actually wrote. As a result, I have to send another message directing their attention: “As I explained in my earlier message …”

I accept responsibility for writing a clear email to begin with. Based on the responses I receive, however, the problem isn’t what I write but what people don’t read.

In one email to a retailer’s customer service department, my subject line noted there were two issues. The service rep provided a poor answer to my question and totally ignored the second part of my email, in which I explained that the box I received also included another customer’s merchandise and shipping label. Apparently paying attention is a problem throughout that company.

How do you think we could all reduce the number of emails we send and receive?

About these ads
This entry was posted in Communication, Time Management and tagged , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s