“I don’t know how she does it!” my friend gushed. She works in an entry-level position for a large corporation, in an office with hundreds of employees. But when she runs into one of the vice presidents in the office—or out in the community—the woman always says “Hello” and calls my friend by name.
Clearly that one simple act makes a huge impression.
Making the effort to learn the names of people several rungs below you on the organizational chart, and to greet those people personally, shows you care about them as individuals.
- Do you know the name of the receptionist in your building? In the building of your key contacts?
- Can you name the most recent person hired in your organization or office? Have you welcomed that person to the team?
- If you work so late the cleaning crew comes in, do you know the name of the person who empties your trash can? Have you ever said anything to that person?
- How well do you know the primary assistants for your key contacts?
Relationships count in business, and one of the first steps to building them is to remember and use people’s names.
What strategies do you use for remembering names?